Jamie has spent over 36 years in the technology industry. Since graduating from Western University in Engineering in 1979, he has worked in software development, engineering, sales and executive management positions in small and large IT organizations.
From 1979 to 1985, he held various positions with IBM Canada, including sales engineer, major account executive, product manager and major accounts sales manager. He was involved in the introduction of the first automated teller machines in Canada.
In 1986, Mr. Coutts co-founded Synamics, a successful Canadian telecommunications software company, which pioneered the use of interactive voice response (IVR) and speech recognition technologies throughout North America. During his tenure at Synamics from 1986 to 2001, he held executive positions in sales, operations and marketing, and served as a member of the Board of Directors.
Since 2002, he has been employed in executive roles in sales and marketing at Aria Solutions Inc., a Calgary, Alberta based IT software and services firm. Aria Solutions provides IT solutions to enterprise contact centres across five continents.